How do subscriptions work?
Subscriptions automatically renew based on the selected delivery interval, and the store will automatically deliver products after each successful renewal.
For example, if you started a monthly subscription, the system will automatically charge your credit card each month, and you'll receive the products at your home every month—no need to place the order yourself!
Can I pause or cancel a subscription?
Yes, of course. You can pause or cancel a subscription at any time in the customer portal, as seen in the screenshot below. The only case where you can't cancel a subscription is if you started a subscription that requires a certain number of payments before you can cancel it.
You can access the customer portal through the link you received in the email sent to you when you placed your initial subscription order in-store. You can also access your subscriptions by creating an account in your store.
How can I skip or reschedule a charge?
You can skip or reschedule payment in the customer portal. Each scheduled delivery will have a "Skip Payment" button next to it, which you can use to skip payment. You can reschedule payment by clicking the "Reschedule" button next to the delivery date.
Can I add products to my subscription?
Of course. You can add products to your subscription in the customer portal. Just click the "Edit" button on the product card and edit, delete, or add products to your subscription.
What happens if the payment cannot be processed?
If your subscription cannot be renewed because a payment cannot be processed, you will receive an email with a link where you can securely update your payment method.